FAQ

Yes! I design all of our stickers, affirmation decks, and apparel. Every shirt, sweater, and tote bag is hand pressed in our Los Angeles studio using DTF (direct to transfer film) sheets and a heat press.

All of our shirts are Comfort Colors blanks made of 100% ring spun usa cotton. The shirts are pre shrunk and soft washed as well.

Our sweaters are cotton and polyester blends.

Our tote bags are canvas.

Yes! Besides our baby tees, all shirts and sweaters are unisex sizing. As the sizes go up, the shoulders get wider and the bottom of the shirt gets longer.

Our Y2K baby tees are a traditional women's fit.

Currently we go from Small-3XL in most of our shirts and sweaters. We are working on expanding our sizing and thank you for your patience as we continue to grow.

Our Y2K baby tees go from XS-2XL.

We are sorry and thank you for letting us know! With the volume of shirts we are currently producing and selling, we unfortunately sometimes come across a defective item. We thank you for your grace and patience with us and we want to make sure we solve this ASAP!

PLEASE EMAIL US:

smilecultofficial@gmail.com if you have any product issues.

Yes! You have 14 days if you want to return or exchange your item. If you want to return and receive a refund, we will create an order for you and send you a return label. You will receive your refund once we receive your item.

If you want to exchange for a different size, same process. We will create an order for you and send you a return label.

PLEASE NOTE: You will be invoiced for a shipping label. On average they cost $3-6 USD depending where you live.

You can also return or exchange any items at any upcoming markets that you are able to attend!

At Smile Cult, we offer a 30-day return policy. 

To be eligible for a return, your item must be in the same condition that you received it. 

To request a return, please contact us by sending an email to smilecultofficial@gmail.com. In order to expedite the return process, please include the following information in your email:

- Order Number
- Order Date
- Customer Name
- Reason for requesting a return

If your return is accepted, we’ll send you a complimentary return shipping label, as well as instructions on how and where to send your package. Items sent to us without first requesting a return will not be accepted. 

You can always contact us for any questions regarding returns at smilecultofficial@gmail.com.

Please inspect your order as soon as possible to check for damaged items and to make sure you received the correct items that you ordered. If any items are damaged or if you receive the wrong item, please contact us immediately at smilecultofficial@gmail.com so that we can help resolve the issue.

Once we have received and inspected your return, we will contact you via email to let you know if the refund was approved or not. If approved, we will initiate a refund back to your original payment method. Please remember that after we initiate a refund, it can take some time (up to 14 days) for your bank or credit card company to process and post the refund. This processing time is out of our control and is completely dependent on your bank or credit card company.

As always, if you have any questions regarding your refund, please contact us at smilecultofficial@gmail.com and we will be happy to help you.

Currently we are not looking to hire permanently, but if you are interested in temporary work like working an event, please email us: smilecultofficial@gmail.com

My name is Sandy, and I am the founder and sole creator behind Smile Cult. Although I operate as a one-person team, I often refer to "we" because I am fortunate to have a network of individuals who assist with various non-creative aspects of the business.

I launched Smile Cult in 2021 after leaving my previous role as a social media designer for a beauty brand, which had become toxic for my mental health. At the time, I was living with my parents and relying on my savings, but I took a leap of faith to invest in myself and build something meaningful. My passion for design, combined with my personal struggles with anxiety and panic attacks, inspired me to create a brand that encourages open conversation around mental well-being.

The core mission of Smile Cult has always been to foster a community of individuals who embrace vulnerability and self-compassion—softies who are unafraid to shed tears and honor their true selves. The brand has evolved significantly, shaped by the valuable feedback and inspiration I’ve received from friends, family, and customers alike.

I continue to learn and grow through this journey, and I want to extend my heartfelt thanks to you for your ongoing support. I’m excited to have you along for the ride!

XOXO,
Sandy